Position

Responsibilities

• Lead the company-wide strategy for businesses bound by their licensed agents and our third-party licensed agent partners. From sales to customer conversion to post-sales activity for quality assurance, retention, cross-selling, and critical issues, you will own the sales strategy and outcomes.
• Own agency performance to achieve company sales goals, balancing efficiency, productivity, and outstanding UX.
• Lead the team with a data-driven optimization approach to maximize sales conversion rates and agent productivity. A/B test and optimize scripts, contact strategies, team structures, and workflows to drive results and continuous improvement. Prioritizes the highest impact work and constantly tests assumptions.
• Optimize the team’s productivity while setting the standard in agency operations (never satisfied with the status quo), challenging your team to build innovative and impactful work.
• Develop a workforce management strategy to support the growth of the business.
• Develop sales training programs that enable leaders and agents to achieve their potential and support company sales objectives.
• You will collaborate cross-functionally with product, design, research, engineering, marketing, and commercialization to infuse insurance standard methodologies across the business.
• Implement agency tooling and platforms in collaboration with Product and Engineering teams

Qualifications

• Strong sense of ownership, excellent communication and collaboration skills, and a dedication to continuous improvement.
• 10+ years of progressive sales leadership experience in an insurance and/or financial services call center environment growing sales and profitability. 
• Hands-on experience in strategic planning and achieving business objectives through sales and operational execution. 
• You have an extensive understanding and experience in insurance B2C sales best practices in sales processes, sales technology, quality assurance, compliance, licensing, and workforce management.
• Capable of translating business direction and priority into a clear and practical approach for your cross-functional teams.
• Familiarity with sales technology platforms and agency tools or systems to drive sales efficiency and productivity. (i.e., Applied Epic, voice analytics systems, telephony systems, CRM, etc.).
• Experience working cross-functionally to stand up agency platforms and processes in a high-growth environment.
• A highly team-oriented and collaborative leader with the ability to easily work cross-functionally.
• P&C experienced highly preferred