Position Overview

Responsibilities

• Manage the development of field training programs, materials and methods in accordance with needs and requirement to achieve both immediate and long-range goals.
• Analyze business data to create training programs that foster a positive learning environment and support the operational and development needs of the field organization.
• Establish and maintain partnerships with managers, directors, and division heads to determine and forecast the training needs of the organization. Translate those requirements into training programs and services that meet the identified needs.
• Effectively apply knowledge of instructional design and adult learning theory to the design and delivery methods of new training/development programs. Utilize multimedia technology, eLearning and electronic performance support as part of a blended approach.
• Identify and evaluate vendor solutions for training. Review external training materials and/or programs to determine feasibility and applicability. Maintain working relationships with vendors.
• Administer programs and assign training activities and resources.
• Create and maintain accurate records on the progress and performance of training initiatives. Develop and manage metrics to established standards.
• Support the team to coordinate and track progress of key strategies, initiatives, and projects; ensure key milestones and timelines are met as per strategic agenda opportunities
• Support the continuous exchange of best practices, learning and information across all teams
• Coordinate overall Field training roadmap, events and content
• Support strengthening of relationship with all internal and external partners
• Develop team through establishing a culture of trust and transparency.
• Enable effective coaching relationships by providing coaching; creating learning opportunities; building competence; exchanging feedback; and advising.
• Work independently within the pre-established budgetary guidelines of the Department.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Business or related field, or the equivalent in related work experience
• A minimum of 7 to 10 years of training, development or instructional design work experience required.
• At least 2 to 4 years of leadership experience in a training and development role
• Sales training experience in insurance and/or financial services
• Ability to drive the ideation, design and delivery of field training and development solutions in close collaboration with a range of partners including business owners, field partners, technology, operations, legal & compliance, and corporate training.
• Strong customer focus and should be able to collaborate with users to understand and anticipate their needs and translate them into training requirements.
• Knowledge of insurance sales processes desired
• Excellent design skills; strong oral communications and presentation skills
• High collaborative skills and ability to interface across organizational levels and cultures
• Strong organizational skills with ability to meet tight deadlines in a fluid, fast-paced environment
• Strong communication, organization and presentation skills
• Ability to build effective partnerships and exhibit positive impact on business objectives
• A thorough understanding of instructional design, adult learning and training methodologies
• Experience working with current training technology and multimedia tools and applications