Position Details

Details

The vision of the Client Services team is to provide our customers excellent service experience by addressing their questions and resolving their issues in a timely manner to ensure superior customer satisfaction.

This team will drive customer adoption, satisfaction, and value realization through operational excellence that enables Pinpoint to scale for future growth.

• Help to facilitate client sessions, document, and present both qualitative and quantitative investment benefits.
• Manage all activities as part of the technical sales cycle including the POC process and definition of use cases.
• Develop an in-depth understanding of the client use cases that Pinpoint is delivering and apply those during the client buying cycle as proof points.

Solution Consulting (Operations)

• Manage the proof of concept (POC) process
• Help define the “use case” for client engagements
• Establish regular meeting cadence internally and externally with constant communication between all parties
• Be a trusted advisor and provide input and guidance throughout the engagement
• Manage the engagement’s timeline to exceed client expectations and address any deviations of delivery directly

Compliance

• Develop, monitor, and manage Infosec and Privacy programs

Customer Success

• Act as the client’s first point of escalation, making sure they always have an advocate to help address any open items, issues, gaps or challenges
• Participate and contribute significantly to Executive Business Reviews
• Be part of the leadership team creating, building, and driving strategic alignment across the organization